PATIENT ACCOUNTS:

Patient Advocates

For a person involved in a traumatic medical emergency, the associated post-incident bills, insurance and health issues can be overwhelming to what may already be a life-changing event. The patient account representatives at Air Evac Lifeteam understand the stresses related to dealing with these issues and are dedicated to making its patients’ experience as comfortable as possible.

Using a patient-first approach to medical billing, Air Evac Lifeteam believes that its patients are its family members and should be treated as such. The care of patients does not end when medical crews turn the patient over to a medical facility. That’s when the second phase of care begins, as the hundreds of letters and testimonials Air Evac Lifeteam receives each year from its patients and their loved ones can attest. 

Air Evac Lifeteam patient account representatives serve as patient advocates throughout the billing and collecting process, providing additional assistance by:

• Filing insurance and third party claims;
• Billing Medicare or Medicaid where applicable;
• Working with each patient individually to set up a personalized repayment plan; and
• Acting on behalf of the patient with any other billing/collection issues that arise.

Headed by a management team with 40 years of combined experience in air medical billing, Air Evac Lifeteam’s patient accounts department of more than 120 employees is the largest dedicated air ambulance billing group in the United States.